Emergency prescription requests are requests for medication which you have run out of and need to prevent you becoming severely unwell. Emergency medications include; antiepileptic medication, insulin, inhalers and adrenaline pens for anaphylaxis. Please telephone the reception team (0208 806 6993) as soon as possible to discuss your request.

PLEASE NOTE: routine prescription request cannot be made over the telephone and must be requested either online via Online Consult or Patient Access, or in person.

If you have forgotten to order a repeat prescription and you feel you need your medication urgently, contact your pharmacist, who can request this for you electronically and in some situations will be able to give you an emergency supply until the prescription has been raised, or drop in a written request marked as ‘urgent’ on the prescription box at reception (prescription designated area).

We ask that patients complete any urgent prescription requests by 17:00 Monday-Thursday and by 16:00 on a Friday. Collection of urgent prescriptions must be after 18:30 Monday-Thursday and from 17:30 on a Friday.