CORONAVIRUS UPDATE | NHS Imms FAQ's
(7th April 2020 | Last update)
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
For most people, coronavirus (COVID-19) will be a mild infection
The most common symptoms of coronavirus (COVID-19) are recent onset of:
• new continuous cough and/or
• high temperature
If you have symptoms of coronavirus infection (COVID-19), stay at home and do not leave your house for 7 days from when your symptoms started.
You do not need to call NHS111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
For more information on how to self-isolate, please go here.
If you have coronavirus symptoms, do not go to a GP surgery, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk or here.
COVID-19 Foreign Language Advice:
BENGALI COVID19 ADVICE
SPANISH COVID19 ADVICE
PORTUGUESE COVID19 ADVICE
HINDI COVID19 ADVICE
URDU COVID19 ADVICE
Sunday SMEAR Clinics
All patients are now eligible to receive free condoms and Sexual Health Test Kits at the practice.
Please speak to reception to register for this scheme or click here to access more information
Childhood IMMS Event | 15th March
We are now offering some early morning telephone consultation appointments on Mondays and Thursdays. These appointments are from 7.30am to 8am and are prebookable online from 7 days before. They are primarily for patients who work and who are unable to answer the phone during the normal hours.
Please contact reception for any other query
Mental Health Campaign
One in five over-65s living in the community are affected by depression. Depression and anxiety in later life,
especially over the age of 65, are often dismissed as a normal part of ageing, even though there's often personal or
even physical barriers which can prevent older people from accessing to Improving Access to Psychological Therapies services.
If you're struggling with low mood, anxiety or depression, we can help. To learn more, click here.
Patient Participation Group
For more information, click here
If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111 if:
- You have been in China in the last 14 days and develop cough, fever or shortness of breath; or
- You have been in Wuhan or Hubei Province in the last 14 days or have been in contact with someone confirmed as having Coronavirus, even if you feel well
For further guidance on the Coronavirus, please click here.
Free Sleep Service - learn more!
Scope launched a new free Sleep Service in Nov 2018 in East London, for residents in Newham, Hackney and Tower Hamlets and have have recently included Redbridge and Waltham Forest.
Scope’s Sleep Service programme supports families with disabled children and/or additional needs aged 2 to 18, who are having difficulty sleeping.
This service offers the following:
• Support from an experienced sleep practitioner over a six-week period
• A tailored sleep plan to help their child get a better night’s sleep
• Relaxed group learning sessions with other families
Read the flyer to learn more about this!
GP Confederation Childhood Immunisation Special Event
Find all details for this event in the Childhood Immunisation Event Flyer.
All walk-in patients are welcome on Sunday, the 15th March 2020!
Newsletter is out! Read it here
We have vacancies open, please click on the current vacancies tab for more information
The City & Hackney CCG is having a session to discuss blood pressure and the best way to manage it. Please look at further details on the poster below and participate!
NOTICE TO ALL PATIENTS
Dr Vanessa NiChurrain will be on maternity leave from Monday 11th November. Dr Ford will be looking after her patients while she is away.
If Dr NiChurrain is your usual doctor please book to see Dr Ford in her absence
WALK-IN FLU CLINICS
From Monday 4th November to Friday 8th November any patients eligible for flu injections can walk-in to the main reception between 11am and 12pm to get their free NHS flu jab.
There are also walk in clinics on the following days
Wednesday 6th November 3pm-6pm
Wednesday 13th November 4pm - 6pm
Wednesday 20th November 8.30am to 10.30am
Patients can also book an appointment online or by phoning reception to have their flu jab at a time of their choice.
We would urge all patients to protect themselves against flu and have their flu jab early.
You said, We did.......Early morning phone calls
We are aware that some patients working shifts have found it difficult to book telephone appointments. We now have some early morning telephone calls available from 7.30am to 8am on Thursday and Friday mornings. These early morning phone calls are for shift workers or teachers who are unable to answer the phone during the normal working day and can be booked online up to 7 days in advance.
Do you need to request a copy of your medical record or a confirmation of registration letter?
You can now download the form from our website to request this. Please hand in to reception or email to the practice.
Form available here Useful documents
Alternatively you can use the online health query section (click here) to send us a query about a medical report or administrative issue.
We are excited to announce that Group Consultations are coming to Spring Hill. In response to studies that have shown clear benefits for patients, clinicians and GP practices, City and Hackney CCG are now implementing Group Consultations across Hackney.
Group consultations are a new way of delivering patient care and we will be using these for our chronic disease reviews (Diabetes, Hypertension, Asthma, COPD). Patients will be invited to a group consultation rather than their normal chronic disease review. You will be able to share your experiences within a group but will have your condition managed and reviewed in the same way as normal, by a GP, nurse or pharmacist. Please see the useful documents section of the website for more information including Frequently Asked Questions. Alternatively you can ask reception for further information and a patient leaflet. You do not need to do anything and will be invited to your chronic disease review in the normal way.
Childhood Immunisation Special Event on Sunday 10th November
Please come along to a Hackney event being held at our practice.
10am - 4pm Sunday 10th November.
Bring your child for routine or catch up immunisations. Contact the practice to book an appointment or WALK IN on the day
Please bring your child's red book to the session
Blood test results available ONLINE
Patients with online access are now able to view their blood results online using the Patient Access App or on the Patient Access Website. Please speak to
reception if you would like to register online to access your results.
If you are already online but cannot see results please speak to reception to enable this feature.
Advice for patients travelling abroad
Patients who are staying outside the UK for more than 3 months will be removed from the practice list, but will be able to register on their return, so long as they are still living in the practice catchment area.
Repeat prescriptions can be provided for a maximum of 3 months with the exception of Levothyroxine and oral contraceptives for which up to 12 months can be prescribed, so long as you have had a recent medication review.
If you should require medical advice or treatment while travelling then you will need to seek it in the country you are in.
More appointments available online
The following appointments are now available online
- Blood tests (these must have been requested by the practice or already discussed with a GP)
- Smear tests
- Flu jabs
- Childhood immunisation
Patient Participation Group Meeting
Would you like to become a member of our Patient Participation Group?
Our next meeting is on Monday 28th October at 4pm.
If you would like to meet practice staff to discuss practice issues and patient experience and to help improve our service please come along to our next PPG meeting.
Over the counter medications
From the 17th June we will stop prescribing medicines that are available to buy over the counters at chemists as part of an NHS England and CCG initiative.
Please click on this link: Stopping the prescribing of OTC medicines for more information.
Evening Blood Tests
Blood tests are no longer limited to morning appointments. You can now book appointments for blood tests up until 6.30pm.
There is currently a measles outbreak in our area of Hackney. If you are unsure if you or your child have been vaccinated against measles please contact our reception. Please click on the link below to read more about our vaccination clinics.
Measles Outbreak Information
Childhood Immunisation leaflet
Immunisation leaflet Yiddish
Measles in the Charedi Community October 2018
Immunisation clinic at Lubavitch children centre
You said, We Did
Click on the link to see our actions to your suggestions You said, we did
We have recently changed our appointment system as patients were waiting several weeks for a routine appointment with a GP and were often having to come into the practice for things that could easily have been sorted out over the phone. Our new system enables most patients to have a telephone consultation with a GP on the day they contact the practice. If you need to be seen the GP will book you a face to face appointment that same day.
Using this system we are able to offer a lot more appointments each day and current feedback suggests that patients are now finding it much easier to speak to their doctor and to be seen on the day they want to be seen.
Please see the Appointments page for more information on how to book appointments.
GP earning report: 2017-18 GP earnings report