We aim to offer all patients a telephone call with a GP within 48 hours of contacting the practice. If you need to be seen you will be offered a face to face appointment that same day.
How to book your telephone appointment
There are 2 ways to book a GP telephone consultation:
1. Book a telephone consultation online up to 24 hours in advance. Telephone consultations are available online from 8am the day before. Visit Patient Access or download the patient access app to book this. The GP will call you within 15 minutes of your chosen time slot.
2. Call the surgery between 8 am and 10 am on the day you wish to be seen. We advise to call as early as possible to ensure a telephone appointment. You will be phoned back by the GP that same day within a 3-hour time slot.
How to get Online Access
Bring proof of ID into the practice and ask reception to set up online access. You will receive a pin number to register on the patient access website. Once this is set up you will be able to book telephone consultations and request repeat prescriptions online.
Important points when booking your appointment
1. If you think that the GP may need to see you face-to-face please only book your telephone consultation on the day you are available to come in and be seen. This system aims to give you same day access to a GP, in order to do this we need to avoid booking appointments in advance.
2. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery, so please remember to observe the following guidance:
Attend at your appointment time and whenever possible, alone
Wear a face covering (for information on how to do your own face covering, please go here)
Follow social distancing on the way to and whilst in the practice
Ensure you follow any advice as displayed on posters or advised by staff
Try to use the toilet and wash your hands before leaving home
Some patients may be able to wait inside but we have limited space due to social distancing (reception will advise you)
Please do not attend if you have any symptoms of Covid-19 or are self isolating.